Software updates

Common problems are often resolved in software patches. Make sure you are running the latest software. Read about and download the latest software patches.

Check for updates


Locate your product & question in the Scala Technical FAQ. These FAQs now cover the hardware information previously found in the popular hardware stability guide.




Your issue might be discussed here. Check the User Forum if your problem isn’t covered by the FAQ.

We’d like to help the entire community by answering questions in the User Forum rather than in private emails. Several knowledgeable Scala Partners and Customers are also there answering questions.

Join the User Forum


Phone support

Americas and Oceania 
Hours: 9:00 am to 8:00 pm Eastern Time
Log into the Support Portal

Europe, Middle East, Africa 
Hours: 9:00 am to 5:00 pm Central European Time
+31 46 80 80 151
Log into the Support Portal

Hours: 9:00 am to 5:00 pm UTC/GMT +9
Log into the Support Portal

Norway, Sweden, Denmark & Iceland
Hours: 9:00 am to 4:00 pm Central European Time
+31 46 80 80 151
Log into the Support Portal

Note: Phone Support Requires Active Scala Maintenance

Scala Training

Scala holds regular training courses for its Scala Certified Partners and Customers.

More info about Scala training

Incident is defined as anything pertaining to a particular problem, question, or request. Any subsequent emails, phone calls, onsite actions pertaining to that incident will be covered under the agreement. Please have credit card information available at time of your call.