The connection between patient satisfaction and quality care is well-established. And an excellent patient experience doesn’t just build loyalty and a good reputation-it will also have a financial impact on organizations as the industry moves to new and emerging reimbursement models. Patient satisfaction scores, such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), are becoming increasingly important measures. And technology can help hospitals achieve their patient experience goals.This webcast will feature organizations that are using the technologies to improve the patient experience, including:
- Interactive tools to improve wayfinding and to reduce stress for patients and visitors
- Barcode scanners and real-time location service technology to improve patient flow and reduce wait times
- Communication devices and electronic patient feedback systems that alert staff in real time to service recovery opportunities
- Interactive education and entertainment systems that not only inform patients about important information regarding their care but also make wait times seem shorter
- Smart rooms that allow patients to customize their environment and entertainment choices in waiting areas, exam rooms, and during high-stress treatments and procedures
Speakers:
Sue Schade, CIO, University of Michigan Hospitals and Health Centers
Phyllis Teater, CIO, Ohio State University’s Wexner Medical Center
David Mitchell, Market Development Manager, Digital Signage, Seneca
Mark Brady, Senior Director of Strategic Alliances, Scala, Inc.
Can’t attend? Register anyway and get full access to the on-demand presentation and slides.
