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Scala Digital Signage Professional Services

Experiences that transcend screens

ABOUT US

We are the one handshake to ensure your business has a end-to-end, industry-leading content pipeline.

Scala’s Application Services team is comprised of User Experience, Design. And Dev experts ready to make your digital transformation(s) a success.. Our collaboration with your team/agency exists at the intersection of your brand expertise and our digital signage best practices expertise.

We can operate at either end of the spectrum—on the production side of things under your guidance or as the digital agency bringing your experiences to life from beginning to end. We will dissect the pain points that your employees, customers, or clients are having, and present solutions that fit into an iterative crawl, walk, run approach.

We aim to start slow, collect data, and improve as we introduce interactive and personalized solutions that grow in complexity and value to your brand.

Discovery

Strategic consulting to collaboratively identify a practical plan for digital signage to achieve your desired outcomes.

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Development

Front-end, full stack and engineering services from the same partner that writes your digital signage software.

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Creative

Digital signage is a different animal, involving unique UI / UX considerations, aspect ratios, 3D and motion graphics. We make sure you have all the talent you need.

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DISCOVERY

Our team has a combined 15+ years of experience. We provide a range of agency-like services with a customer-centric approach to doing business.

What You Can Expect

Research

What is the business context? Pairing our experience in your industry with additional insights that only a company with experience with how redefining customer experience can shift the balance.

Insights

We support you throughout the entire journey from Discovery > Define & Sign > Install & Develop > Support & Maintain

Discovery

We learn about your business on the practical level. Who are your employees? What is your culture? This prepares us to create a content infrastructure that your business can run with.

Strategy

What are the desired outcomes for your business—We'll host a consulting (RFP & Pitch) session where we uncover discovery and business specs. There, we create a step-by-step process s to uncover your business needs.

Implementation

Acquiring, building, writing code, documenting process, training

Evaluation

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TECHNICAL PLANNING

TECHNICAL PLANNING

Every technical detail needs to support the content strategy to create a holistic, in-their-gut relationship with your brand.

Technical planning is where we flow the content strategy into a myriad of granular decisions such as screen placement, display specifications, network infrastructure, data integrations, as well as metrics to benchmark, track and evaluate success.

DEVELOMPOMENT AND ENGINEERING

We develop Scala Digital Signage Software AND custom code to close the gap between our customers and their target outcomes.

WE DO IT ALL

Customization

Cross-industry end-to-end expertise has given us the ability to execute on virtually any content strategy with custom software development.

Integration

We design Scala to integrate easily with systems of record. Our software engineers support your personalization, omnichannel, extended store, and other customer experience priorities.

Strategy

Our sales engineers’ primary concern is not whether we CAN develop an effective solution, but whether the infrastructure will support your content strategy.

Offerings

  • HTML/CSS/JS
  • AI, AR, VR, computer vision
  • Custom Development
  • Designer Templates & Training
  • Data Integrations

CREATIVE

Scala’s creative consulting team can build your next custom content solution to scale with your digital signage space needs.
Customer Journeys In order to create a compelling value proposition that persists across the entire customer journey, we need to create a high-level map that ties together your brand, personas and touchpoints.
UI / UX Global, cross-industry expertise has helped us hone in on Universal processes and symbols that make our interfaces “invisible.”
Design We leverage specialized design skills to bring 2D brand assets to life in 4D spacetime.
End-to-End Production We have a real stake in your success, and we deploy project management and talent to get you there.

Technical Support Services 

Always available to help:

  • Local and global reseller support
  • Scala helpdesk
  • Hadware warranties
  • Custom training

Reseller Support

We support our global resellers with escalated, local support (typically tier II and III).

Reseller Support

Industry-leading helpdesk service available

Our Tier 1 helpdesk gives you a direct line for:

Incident resolution

When signage is not working as expected

Configuration requests

When administrative changes are required on our end

Feedback and feature requests

Tell us what capabilities you want next

Iterative solution development

Open channel for discussions about improving outcomes from your signage

Scala Hardware Warranties*

Our support package includes continuous coverage on all Scala hardware to ensure your signage always operates as smoothly as your new smartphone.

3-year warranty, including support/replacement

3-year warranty, including support/replacement

Automatic replacement every 3 years

Automatic replacement every 3 years

*Available to professional services customers only

Customer Success: Process and Training

Content pipelines require a motley of skills and processes unique to every business.

Having these skills in-house enables us to build out custom training seminars and workshops for your employees to consistently deliver outstanding content that achieves your content strategy.

LET'S CHAT

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