Infographic | Evolve the In-Branch Experience with Digital Technologies

As technology continues to transform the customer experience in the post-COVID world, retail banks are considering a multitude of digital solutions to optimize and enhance in-branch experiences. Whether you are interacting with visitors in the waiting, brand or drive-thru zone, Scala can help elevate your customer experience.

Infographic | 5 Ways to Deliver Retail Transformation and Exceptional Customer Experiences

Consumer preferences have changed dramatically over the past two years. Savvy retailers who can deliver up to these emerging expectations will capture attention, retail traffic, and build relationships with the next generation of shoppers. Scala’s infographic builds prevailing attitudes into a 5-tier strategy for delivering an industry leading experience in 2022.

Understanding How Expectations Have Changed

Since 2020, most consumers have experimented with new ways of shopping, including eCommerce and omnichannel delivery. They have enjoyed features, such as product comparisons, product reviews and personalized limited time offers. Digital shopping has given them a taste for meaningful and rich product information that helps them make more informed, faster decisions about their purchases.

Retailers that can link digital behavior with in-store shopping will not only satisfy shoppers, they will build relationships and trust in the brand, cementing growth for years to come.

In the Infographic, 5 Ways to Deliver Retail Transformation and Exceptional Customer Experiences

  • What capabilities should retailers create?
  • Can retailers expect a sales and efficiency lift from digital transformation?
  • Are there areas of the store that should be automated?
  • What is the best approach to product discovery in 2022?

Infographic | Retail Reboot

Shoppers are returning to stores with higher expectations and seeking new experiences. As brands look to mitigate challenges of staffing, supply chains and possible future restrictions, what can retailers do to beat the competition to attract, retain and grow their customer base?

The latest infographic from Scala uses international data to reveal the key motivators for shoppers, the priorities for retail brands and the role digital solutions have to play in building sales and customer loyalty.

In the infographic discover:

  • How many consumers use multiple channels to shop
  • The appetite for increased digital, including shelf-edge signage and augmented reality (AR) in retail
  • The true value of great customer service and the danger in not meeting customer expectations